Return and Refund Policy

At Fadelush, customer satisfaction is important to us. Please read our Return and Refund Policy carefully before making a purchase.

1. 3-Day Return Policy

Customers may request a return within 3 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging and accessories.

• Proof of purchase or an order number must be provided.

Please note: Return requests must be submitted within 3 days of delivery. After this period, we do not accept returns or offer refunds, except where required by applicable law.

2. No Returns After 3 Days

We have a strict 3-day return window. Once 3 days have passed from the date of delivery, the order is no longer eligible for a return or refund, except where required by applicable law.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with your order number and clear photos of the issue. We will review your request and determine an appropriate resolution.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds will be issued to the original payment method, where applicable. Processing times may vary depending on your payment provider.

After the 3-day return period, we do not offer refunds, except where required by applicable law.

5. Return Shipping Costs

Customers may be responsible for return shipping costs unless the item is damaged, defective, incorrect, or applicable law requires otherwise.

6. How to Request a Return

To request a return or report an issue with your order, please contact us through the contact page on our website. Include your order number and a brief explanation of the reason for your request.

Please wait for return instructions before sending any item back.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact our customer support team through our website.

Thank you for shopping with Fadelush!